Refund Policy

Last Updated: September 9th, 2025

At PrintSyde, we want you to be completely satisfied with your purchase. This policy explains how to get a refund if something goes wrong with your order.

Quick Summary: We offer full refunds for defective products, shipping damage, or our mistakes. Most refunds are processed within 5-12 business days.

1. When You Can Get a Refund

✅ We Provide Full Refunds For:

Wrong item delivered - You ordered a t-shirt but received a mug
Product defects - Poor print quality, damaged fabric, or manufacturing issues
Shipping damage - Item arrived damaged due to carrier handling
Lost packages - Your order was confirmed lost in transit
Our mistakes - Wrong size, color, or design due to our error

❌ We Cannot Provide Refunds For:

Change of mind - You decided you don't like the item
Wrong size selected - You chose the wrong size at checkout
Fit preferences - The correct size doesn't fit as you expected
Wrong address - You provided an incorrect shipping address
Late requests - Claims made more than 30 days after delivery

2. How to Request a Refund

Step 1: Contact Us

Email us at support@printsyde.com with:

Subject line: "Refund Request – [Your Order Number]"
Order number (found in your confirmation email)
Brief description of the problem
Photos of the issue (if applicable)

Step 2: We Review Your Request

We'll respond within 24 hours during business days
May ask for additional photos or information
Most cases are resolved quickly and fairly

Step 3: Get Your Refund

Approved refunds are processed within 5-10 business days total
Money back to your original payment method (PayPal/Credit Cards)
Email confirmation sent when refund is processed

3. Refund Timeline

Stage	Timeline
Email response	Within 24 hours
Claim review	1-3 business days
Refund processing	2-5 business days
Money in your account	PayPal: 3-7 business days total Credit cards: 5-10 business days total

Total time: Most customers receive their refund within 5-10 business days from first contact.

4. Refund Amounts

Full Refunds Include:

Product price - What you paid for the item
Shipping fees - If the problem was our fault
Taxes - Any taxes you were charged

Current Shipping Costs (for reference):

First item: $5.95
Each additional item: +$3.95
Free shipping: Orders $150 and up

Partial Refunds May Apply When:

Mixed orders - Only defective items are refunded
PayPal fees - Cannot be refunded due to PayPal's policy

You Keep Your Money When:

Free shipping orders - Nothing to refund for shipping
Promotional discounts - Refund reflects the discounted price you paid

5. Special Situations

Order Cancellation

Before production starts (usually within 24 hours):

✅ Full refund including shipping
✅ Quick processing (2-5 business days)

After production starts:

❌ Cannot cancel - item will be completed and shipped
✅ May consider exceptions on case-by-case basis

Lost or Damaged Packages

If your package is lost:

We handle all carrier investigations
Full refund or replacement (your choice)
No hassle for you

If your package arrives damaged:

Take photos of the package and item
Contact us immediately
We'll arrange replacement or refund

Payment Issues

Declined payments:

Order automatically cancelled
No refund needed

PayPal disputes:

Please contact us first before opening a dispute
We respond to all PayPal cases within 3 business days
Direct communication usually resolves issues faster

6. Important Notes

About Returns

Usually no return shipping required - Most issues resolved without sending items back
If return needed - We'll provide specific instructions and address
Never send items to our business addresses without authorization

Service Coverage

Continental US only - We currently serve customers within the continental United States
Hawaii, Alaska, US territories - Not currently serviced
Delivery timeframe - 6-15 business days total for replacements

Currency and International

All refunds in USD - Same currency as your purchase
Bank conversion - Your bank handles currency exchange
International fees - Customer responsible for any bank fees

Fraud Prevention

Verification may be required - For unusually large or frequent refund requests
Good faith policy - We trust our customers and resolve fairly
Account protection - Repeated abuse may result in account restrictions

7. Get Help

Contact Information

Email: support@printsyde.com
Best for: All refund requests and questions
Response time: Within 24 hours on business days
Business Hours: Monday-Friday, 9AM-6PM ICT (Vietnam time)

What to Include in Your Email

Order number - From your confirmation email
Problem description - What went wrong?
Photos - If there's visible damage or defect
Preferred solution - Refund, replacement, or discount for next order?