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Frequently Asked Questions (FAQ)

Last Updated: September 9th, 2025

1. How do I place an order?

Simply select your product, choose size and color, add to cart, and complete checkout. You can order as a guest or create an account to track your order history.

2. How long does it take to process my order?

Production time is 1-4 business days regardless of location. Our fulfillment partner Merchize handles production at facilities in the United States and Vietnam depending on product type.

Actual production times may vary based on order complexity, volume, seasonal demand, and operational capacity.

3. Can I cancel or change my order after placing it?

Order modifications may be possible before production begins, typically within a few hours after purchase. Once production starts, cancellations or modifications are generally not possible. Contact support@printsyde.com immediately for assistance.

4. How long does shipping take?

Total delivery time: 6-15 business days from order placement to your door within the continental United States.

Regional delivery variations:

  • West Coast: Shortest delivery times due to proximity to production and distribution centers
  • Mountain states: Winter weather conditions may cause 1-2 additional days delay (November-March)
  • East Coast: Peak shipping seasons may add 3-5 additional days delay

All timeframes are commitments based on normal operating conditions and may vary due to weather, holidays, carrier delays, or other factors beyond our control.

5. Does PrintSyde ship internationally?

PrintSyde ships within the continental United States only. We do not currently service Hawaii, Alaska, or US territories. International shipping to other countries may be available in the future.

6. How can I track my order?

Once your order ships, you will receive an email with tracking information within 1-2 business days. Ground shipments update every 1-2 days as packages move through the carrier network.

7. Can you deliver to PO Boxes or APO/FPO addresses?

We generally accommodate PO Boxes for deliveries within the continental United States. APO/FPO addresses are not currently serviced. Contact support@printsyde.com for specific questions about your address.

8. What items are eligible for return or refund?

Returns or replacements may be accepted if:

  • You receive the wrong item, wrong size, or damaged product
  • Your package is confirmed lost in transit
  • Product has manufacturing defects

All claims are subject to verification and our return policy terms.

9. What cases are not eligible for return or refund?

  • Personalized/custom items (unless defective, damaged, or incorrect)
  • Wrong size chosen by the customer
  • Change of mind or fit expectations
  • Claims made more than 30 days after delivery
  • Normal wear and tear from use

10. How long do I have to request a return or refund?

Return requests must be made within 30 days of the delivery date. After this period, we are generally unable to accept claims.

11. How long does it take to receive my refund?

Approved refunds are typically processed within 5-10 business days after claim verification, though processing times may vary based on operational capacity. Bank processing may require additional time depending on your payment provider.

12. What payment methods do you accept?

We accept major credit and debit cards processed securely through PayPal. Available payment options may be displayed at checkout.

13. Will I be charged sales tax?

Currently, we do not collect sales tax on US orders. Customers may be responsible for applicable state or local taxes based on their jurisdiction.

14. How much does shipping cost?

Shipping costs:

  • First item: $5.95
  • Each additional item: +$3.95
  • Free shipping: Orders $150.00 and up

Shipping costs are the same regardless of your location within the continental US.

15. How do I contact customer support?

  • Email: support@printsyde.com (recommended for fastest response)
  • Phone: +1 (307) 995 8067 (limited hours: 9AM-6PM ICT / 7PM-4AM PDT)
  • Support Hours: 9AM-6PM ICT (7PM-4AM PDT / 10PM-7AM EDT)

We aim to respond to inquiries promptly, though response times may vary based on volume and complexity.

16. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and view order history.

17. Does PrintSyde protect my personal information?

Yes, your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your information.

18. What is the difference between US-made and Vietnam-made products?

  • US-made products: T-shirts, mugs, and similar standard items
  • Vietnam-made products: 3D Over prints products and specialized apparel

Production location is determined by product type and cannot be selected by customers. Both types follow the same 6-15 business day total delivery timeframe.

19. What if my order contains both US and Vietnam products?

Mixed orders will ship separately and may arrive at different times. You will receive separate tracking information for each shipment.

20. What should I do if I haven't received my order?

First, check your tracking information and contact the carrier. If tracking shows "Delivered" but you haven't received your package, check with neighbors, building management, or your local post office. If you still cannot locate your package, contact support@printsyde.com with your order details.

21. What shipping carriers do you use?

We use:

  • USPS: Primary carrier for domestic US deliveries
  • DHL + USPS: Combined service for shipments from Vietnam production facilities

22. Can I get my order expedited or rushed?

Rush orders may be available for additional fees, subject to production capacity. Contact support@printsyde.com to inquire about expedited options for your specific order.

23. What are my options if there's a problem with my order?

We offer three solutions for eligible issues:

  • Replacement: New item sent to you
  • Refund: Money back to your original payment method
  • Discount for next order: Credit applied to your future purchases

Contact support@printsyde.com with your order number and description of the issue.

Important Notice: All timeframes, processes, and services mentioned in this FAQ are commitments and guidelines based on normal operating conditions. Actual service may vary due to factors beyond our control, including but not limited to operational capacity, carrier performance, weather conditions, and seasonal demand.